Legal

Privacy Policy

Last Updated: 10 May 2025

1. Introduction

Clockraft ("we", "us", "our") operates a watch repair workshop at 98 Witthayu (Wireless) Road, Lumphini, Bangkok 10330, Thailand. This Privacy Policy describes how we collect, use, and protect personal information provided to us through our website at clockraft.world and in the course of providing repair and servicing work.

We are committed to handling personal data responsibly and in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). By using our website or engaging our services, you acknowledge the practices described here.

2. Data We Collect

Information You Provide

Name and contact details (email address, phone number) submitted via our enquiry form
Description of your watch and the service required, as provided in correspondence
Billing and payment information where applicable (processed securely — not retained on our servers)

Information Collected Automatically

Usage data such as pages visited, browser type, and approximate location (country/city level) via analytics cookies, if consent is given
IP address for security and fraud prevention purposes

Legal Basis for Processing

We process data on the following bases: performance of a contract (service provision), legitimate interest (security, improving the website), and consent (analytics and marketing cookies). Where consent is the basis, you may withdraw it at any time.

Retention Periods

Service records and correspondence: retained for 5 years following the completion of service
Website analytics data: aggregated and retained for up to 2 years
Enquiry form submissions not resulting in a booking: deleted after 12 months

3. How We Use Your Data

To respond to enquiries and provide quotations for watch repair services
To carry out the agreed service work and maintain the associated service record
To communicate updates on the status of work in progress
To improve our website and understand how visitors use it (analytics, with consent)
To comply with legal obligations under Thai law

We do not sell personal data to third parties. We do not use your data for unsolicited marketing without explicit consent.

Third-Party Services

We may use the following third-party services, each governed by their own privacy policies: Google Analytics (website usage data, if consent given); payment processing providers (for billing only); email hosting providers for correspondence.

4. Data Protection Measures

We take reasonable technical and organisational precautions to protect personal data against unauthorised access, loss, or misuse. These include secure hosting, access controls limiting data to authorised personnel, and regular review of data handling practices.

In the event of a data breach that poses a risk to individuals' rights, we will notify affected persons and the relevant authority in accordance with Thai PDPA requirements.

5. Cookies

Our website uses cookies to function correctly and, with your consent, to understand usage patterns. Essential cookies are necessary for basic site operation. Optional analytics and preference cookies are only placed after you provide consent via the cookie notice.

For full details, including how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act B.E. 2562 (Thailand), you have the following rights regarding your personal data:

Right to access — request a copy of the personal data we hold about you
Right to rectification — request correction of inaccurate or incomplete data
Right to erasure — request deletion of your data where there is no longer a lawful basis for retention
Right to portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — withdraw consent for consent-based processing at any time without affecting prior lawful processing
Right to lodge a complaint — with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted data to us, please contact us and we will promptly delete it.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. Continued use of the website after a revision constitutes acceptance of the updated policy.

10. Contact

For any privacy-related queries or to exercise your rights:

Email: [email protected]
Post: Clockraft, 98 Witthayu (Wireless) Road, Lumphini, Bangkok 10330, Thailand